FREQENTLY ASKED QUESTIONS
Custom Made Gowns are made special for each Bride and our policy strictly prohibits returns or exchanges of any kind due to the personalized nature of the gowns. You have 24 hours to cancel your custom order after which there will be no refunds.
Please note we are not responsible for replacing dresses due to incorrect sizing or color. We will use your measurements to make your dress. Fabrics are dyed and we cannot guarantee an exact color match from the online swatch used to order the dress.
Our lead time can vary based on production schedules. Your delivery window is between 4 to 9 months. We advise having your dress completed at least 6 to 8 weeks prior to your wedding date. This will insure that you will have enough time to allow for any alterations needed. Please be advised that lead times are an estimate. Gowns are handmade and may take a little longer than initially expected, especially for intricate designs.
For custom orders, we do allow orders over the phone. Once the order has been placed we will send you necessary forms and authorization signatures that are required to confirm and process the order.
We can also assist you over the phone with any questions you may have in regarding our ordering process. Please call 334-593-3847 or 205-538-7689 for assistance. For our sample gowns, please book an appointment to come in and try on our beautiful selection.
For custom gowns, please send us your inspired looks via text or email. We will send you a return message letting you know if we can achieve that inspired look. If that is something we can do, we will set up a consultation by phone with you. This will allow us to discuss your order details. Once the details are done, you will make the payment online and give us authorization to make your dress. We will process the order and start production shortly after. You will receive your new dress within 4-6 months.
For sample gowns: Come into the showroom and you can try on our samples. From there, we will take your measurements and payment and then your gown will be ordered. You will receive your new dress within 4-6 months.
We ship domestically and internationally. If you have a question, please send an email to info@afpab.com
If you miss your package, the delivery service will make two more attempts. If the package is not delivered to you and returned to us, we will resend it to you. You will incur the shipping cost to resend them. If the package is returned to us again and not claimed by you within 60 days, you will loose all rights to your item(s).
If you have any more questions and answers please reach out to us and we will answer them promptly!